Effective Date: 9/13/2025
At Danelle’s Critters, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to this policy.
Information We Collect
We may collect the following types of information when you interact with our website:
- Personal Information: Name, email address, billing/shipping address, phone number, and payment details when placing an order.
- Payment Information: Processed securely through Square. We do not store your full payment details on our servers.
- Critter Registration Information (optional): If you choose to register your critter with us, we may collect your critter’s name, hatch/birth date, species, morph, and photos you provide.
- Account Information: If you create an account, we collect login details and preferences.
- Technical Information: IP address, browser type, device information, and website usage data.
How We Use Your Information
We use your information to:
- Process and deliver orders.
- Provide customer support.
- Improve our website and services.
- Share critter information and photos (only if you submit them for public use and with your consent).
- Send updates, promotions, and educational resources (if you subscribe to our mailing list).
- We may also use your information to enforce our shipping and live arrival guarantee policies. Please refer to our Terms & Conditions / Shipping & Policies page for full details.
- We use cookies and tracking technologies (Analytics, etc.) to understand how people use our site, improve our services, and provide you a better experience.
Use of Photos and Reviews
If you choose to submit photos, reviews, or other content to Danelle’s Critters, you give us permission to use that content in the following ways:
- Displaying in customer galleries on our website
- Sharing on our official social media accounts
- Featuring on product pages or promotional materials related to our business
We will only use the information and images you voluntarily provide. You may request removal of your photos, reviews, or shared content at any time by contacting us at danelle@danellescritters.com.
Sharing Your Information
We do not sell or trade your personal information. We only share it when necessary:
- Service Providers: With Square for payment processing and shipping carriers to deliver your order.
- Legal Requirements: If required by law or to protect our rights.
- Critter Registration/Public Sharing: If you submit critter details or photos for registration or community sharing, we may publish that information on our site or social media.
Data Retention
We keep your personal data only as long as necessary to provide services, comply with legal obligations, or maintain critter registration records.
Your Rights
You may:
- Request access to or deletion of your personal information.
- Update or correct your account information through your account dashboard.
Marketing Emails
If you subscribe to our mailing list, you may receive updates, promotions, or educational resources from us. You can opt out at any time by clicking the Unsubscribe link included at the bottom of our emails or by contacting us at [your email]. If you use the unsubscribe link, your request is processed automatically. If you contact us directly, we will remove you from our list as soon as possible.
Security
We take reasonable steps to protect your information. All payments are processed through Square, which uses industry-standard encryption and security practices.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions, please contact us at:
Danelle’s Critters
Email: danelle@danellescritters.com