At Danelle’s Critters, every animal is raised with care, intention, and respect. We want every customer to feel confident and supported when purchasing a new critter or product from us. Because we work with live animals—and because their health and safety come first—our refund and return policies are designed to protect both you and the animals.

Please read this policy carefully before placing an order.

⭐ LIVE Animal & Invert Sales Are Final
Due to the sensitive nature of shipping reptiles, amphibians, and invertebrates, all live animal sales are final once the animal has been shipped.

However, we proudly stand behind the accuracy of our listings and the health of our animals. Check the Shipping & Live Arrival Guarantee page for more information.

📦 Print-on-Demand & Merchandise

We will be offering print-on-demand items (such as shirts, mugs, etc.). Because these are made to order, we follow POD-industry standards:

✔ Items damaged, misprinted, or defective will receive a free replacement or refund with photo proof.

✔ Wrong item shipped we will replace or refund with proof.

✔ Buyer remorse / wrong size – Products are eligible for return with a restocking fee (see below). Buyer is responsible for return shipping and shipping fees are not included in any refunds. You must get permission to ship a product back to us for a refund before doing so. Thank you.

Original shipping costs are nonrefundable unless we made an error.

🔄 Restocking Fee

We reserve the right to charge a reasonable restocking fee for returned (non-animal) merchandise. This fee helps cover processing time, packaging, and product loss. At this time the restocking fee on all POD products is 20% and the restocking of other physical merchandise is 10%. All items must be unused and in new condition in order to be restocked.

We will clearly state the restocking fee at the time a return is authorized.

❌ No Returns on Live Animals

We do not accept returns on live animals for any reason except as outlined in our Shipping & Live Arrival Guarantee policy.

🛑 Order Cancellations

✔ Same-Day Cancellations Allowed

If you change your mind before we pack or ship your animal, same-day cancellations are accepted with no penalty.

After 24 hours, cancellations may be subject to a restocking fee at our discretion.

Orders that are already boxed or shipped cannot be canceled.

💬 Questions or Concerns?

We’re always happy to help clarify any part of our Live Arrival Guarantee so you feel completely confident and supported when ordering from us.

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